Question 1

What is the MOQ (Minimum Order Quantity) for OEM e-bike orders?

Accepted Answer

The standard MOQ for OEM e-bike orders is 200 units per model for standard configurations. For custom designs requiring new tooling or unique frame geometry, the MOQ is 500 units. For private label orders using our existing frame molds with custom branding (logo, color, packaging), the MOQ remains 200 units. We can discuss lower MOQ for initial trial orders to help new partners validate their market — contact our OEM team for specific MOQ details based on your product requirements.

Question 2

What is the typical lead time for OEM e-bike production?

Accepted Answer

Standard lead time for OEM e-bike production is 45-60 days from order confirmation and deposit payment. For ODM projects requiring new mold development, allow 60-90 days including sample approval cycles. For re-orders of established models with existing tooling, lead time can be reduced to 35-45 days depending on volume and component availability. Rush production may be available for an additional fee.

Question 3

What payment terms does Cybic accept?

Accepted Answer

Standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For established clients with a track record of repeated orders, we offer flexible terms including L/C (Letter of Credit) at sight. We accept payment via T/T (bank transfer) and L/C through major banks. For sample orders, 100% payment is required before production begins. Please discuss specific payment arrangements with our sales team.

Question 4

How do I request a quote for my OEM project?

Accepted Answer

To request a quote, submit your requirements through our website's Request a Quote form or email cybic@cybicsport.com directly. Please include: product type, target quantity, motor/battery specifications, frame material preference, customization requirements, target market (for certification requirements), and desired Incoterms. Our team responds within 24 hours on business days and provides a detailed quotation within 3-5 business days, including unit price, tooling cost, MOQ, lead time, and certification options.

Question 5

What is the difference between OEM, ODM, and private label manufacturing?

Accepted Answer

OEM (Original Equipment Manufacturer): You provide complete design files, technical specifications, and component lists. We manufacture to your exact specifications. ODM (Original Design Manufacturer): You provide market requirements and target price. We offer our existing 20+ models for customization with your branding. Private Label: We apply your brand logo and color scheme to our standard products with minimal customization. MOQ is 200 units. Each option has different MOQs, costs, and lead times.

Question 6

Do you offer volume-based pricing for larger orders?

Accepted Answer

For detailed pricing, please contact our sales team to discuss your specific model and order volume. Customers purchasing under the CYBIC brand label qualify for our special dealer promotion program — contact cybic@cybicsport.com for full details.

Question 7

What is the sample development process and how much does it cost?

Accepted Answer

Sample development follows a 3-step process: 1) Requirement Review — submit your idea or product description; our engineering team provides initial feedback within 2 business days. 2) Proposal and Costing — upon plan confirmation, we deliver a brief product feature summary and cost estimate within 7 business days. 3) Sample Production — after proposal approval, we begin sample production. Timeline is confirmed in advance. Sample fee is 200% of unit cost, fully refundable as a credit note against your first production order.

Question 8

Can I track my order status during production?

Accepted Answer

Each customer is assigned a dedicated account manager who serves as your single point of contact and oversees your entire order from confirmation to delivery. We ship from multiple locations — Mainland China, USA (CA and FL), Köln (Germany), and Indonesia. Our logistics team coordinates all shipment, delivery, and pickup arrangements within 24 hours of sales notification, providing vessel tracking updates until your order arrives in perfect condition.

Question 9

What certifications do your e-bikes have?

Accepted Answer

All Cybic e-bike models carry: EN15194 (EU EPAC standard), CE (EU conformity), FCC (US electromagnetic compatibility), RoHS (hazardous substance compliance), and UN38.3 (battery transport safety). Our quality management system is ISO 9001:2015 certified. Additional certifications available on request include UL, BSCI, and SMETA. All certification documents can be provided during the quotation phase.

Question 10

Are your e-bikes EN15194 certified for the EU market?

Accepted Answer

Yes. All Cybic e-bike models are EN15194 certified — the EU standard for Electrically Power Assisted Cycles (EPAC). Compliance covers 250W maximum rated power, 25 km/h top speed, electrical safety, and EMC. Certification is verified by accredited third-party laboratories. Full documentation is available for EU customs clearance.

Question 11

Do your e-bikes comply with US CPSC regulations?

Accepted Answer

Yes. For the US market, our e-bikes comply with CPSC requirements for mechanical safety, reflectors, and labeling. Battery packs carry UN38.3 and FCC certifications. We also ensure compliance with state-specific e-bike class regulations (Class 1, 2, 3). Our US office in Chino, CA provides local regulatory support.

Question 12

Is your factory ISO 9001 certified?

Accepted Answer

Yes. All Cybic manufacturing facilities are ISO 9001:2015 certified for quality management. Our Indonesia factory additionally holds SMETA and BSCI certifications for social compliance and ethical sourcing. We welcome third-party factory audits and can provide audit reports under NDA. Contact cybic@cybicsport.com for specific audit documentation.

Question 13

Can you provide battery certifications for international shipping?

Accepted Answer

Yes. All battery packs carry: UN38.3 (UN transport safety test), RoHS (hazardous substances), FCC (US electromagnetic compliance), and CE (EU compliance). Battery packs are also certified under the IECEE CB Scheme. We provide Material Safety Data Sheets (MSDS), UN38.3 test summaries, and battery labels compliant with IATA/IMDG regulations. These documents are provided as part of our standard shipping documentation package.

Question 14

What customization options are available for OEM e-bikes?

Accepted Answer

Cybic offers comprehensive OEM customization: Frame design (custom geometry with exclusive tooling or selection from existing library), Frame material (Aluminum 6061, Cr-Mo, carbon fiber), Motor (250W-750W, hub or mid-drive), Battery (36V/48V, 10Ah-20Ah, Samsung/LG cells), Components (Shimano, Bafang, Tektro, etc.), Color and finish (custom RAL colors, matte/glossy, custom decals), Packaging (custom box, branded manual, accessory kits), and Certification (CE, EN15194, FCC, RoHS, UL).

Question 15

Can I choose my own components such as motor, battery, and brakes?

Accepted Answer

Yes. We offer full component selection flexibility for OEM orders. Motor options include Bafang, Bosch, Shimano in 250W-750W configurations. Battery options include Samsung, LG, or custom cells in 36V/48V with 10Ah-20Ah capacity. Brake options include Tektro, Shimano hydraulic disc systems. Drivetrain options span Shimano Tourney to XT range. Component selection affects unit price, lead time, and MOQ. Our engineering team provides compatibility recommendations during the specification phase.

Question 16

Can you produce custom frame designs and geometry?

Accepted Answer

Yes. For OEM orders with MOQ 500+ units, we offer custom frame design with exclusive tooling. Our 30+ R&D engineers work from your design files to produce frame geometry validation, structural analysis, prototype tooling, and sample frames. Tooling cost varies by product complexity and design specifications; contact our sales team for a detailed quote. For orders below 500 units, we recommend selecting from our existing frame library. Custom frame development adds 30-45 days to standard lead time.

Question 17

Do you offer custom packaging and branding?

Accepted Answer

Yes. Custom packaging options include: custom color box design with your brand artwork, branded user manuals in your target market language, custom accessory kits, and retail-ready packaging. Packaging design must be confirmed 15 days before mass production. For Amazon sellers, we offer FBA-compliant packaging with ASIN/SKU barcodes and DDP shipping to FBA centers. Custom packaging adds $0.50-$2.00 per unit and is included in the unit price quotation.

Question 18

Can you develop smart e-bikes with IoT and app integration?

Accepted Answer

Yes. Cybic offers smart e-bike development including IoT connectivity (Bluetooth/Wi-Fi), smartphone app integration (iOS/Android), GPS tracking, anti-theft systems, ride data analytics, and OTA firmware updates. We hold multiple technology patents in e-bike motor integration and smart systems. Smart feature development requires 30-60 additional R&D days. Contact our product development team to discuss your smart e-bike project requirements.

Question 19

What is Cybic's annual production capacity?

Accepted Answer

Cybic's annual production capacity is 1,000,000 units, comprising 400,000 e-bikes and 600,000 bicycles. Our Tianjin main facility operates 4 automated production lines with AI-driven quality inspection, achieving a 98.5% first-pass yield rate. Production capacity is distributed across 3 global production bases: China (Tianjin HQ), Czech Republic (EU-localized production and warehousing), and Indonesia (tariff-optimized production with Certificate of Origin). For annual programs with committed volumes, we offer capacity reservation.

Question 20

Can I visit and audit your Tianjin factory?

Accepted Answer

Yes. We welcome factory visits and audits at our Tianjin headquarters. During your visit, you can tour our 4 production lines, in-house testing laboratory, R&D center, and quality control stations. We support third-party audits by SGS, Intertek, Bureau Veritas, or your own quality team. To schedule a factory tour, contact cybic@cybicsport.com. Factory tours are typically scheduled Monday-Friday, 9:00 AM - 5:00 PM CST.

Question 21

What is your quality control process?

Accepted Answer

Cybic implements a 7-step QC process: 1) Incoming material inspection, 2) In-line production testing at welding, painting, and assembly stations, 3) Electrical safety testing (dielectric and ground continuity), 4) Functional testing (riding, brake, shift tests), 5) Final visual inspection (paint, decals, assembly), 6) Packaging inspection (labeling, accessory completeness), 7) Pre-shipment AQL sampling per ISO 2859. Third-party inspection is welcome at any stage.

Question 22

Where are your production bases located?

Accepted Answer

Cybic operates 3 production bases: China (Tianjin HQ, main manufacturing with 4 automated lines and 1M units annual capacity), Czech Republic (EU-localized production and warehousing hub for European clients), and Indonesia (Certificate of Origin qualifying for 19% tariff to the USA and 0% to EU countries). Multi-country production enables order shifting between facilities based on your tariff, logistics, and lead-time requirements.

Question 23

What Incoterms do you support for international shipping?

Accepted Answer

Cybic supports EXW (Ex Works), FOB (Free On Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid). For most OEM partners, we recommend FOB Tianjin or FOB Indonesia for cost transparency. For e-commerce sellers shipping to Amazon FBA, we offer DDP to FBA warehouses in the US and EU. For EU clients utilizing our Czech Republic facility or Köln warehouse, intra-EU shipping applies with simplified customs procedures.

Question 24

Can you manufacture in Indonesia to optimize US tariffs?

Accepted Answer

Yes. Our Indonesia facility produces e-bikes and bicycles with Certificate of Origin (Indonesia) qualifying for preferential tariff treatment — 19% tariff to the USA and 0% to EU countries. This is a standard option we discuss with clients during the quotation phase.

Question 25

Do you offer EU warehouse and fulfillment services?

Accepted Answer

Yes. Cybic operates manufacturing and warehousing facilities in the Czech Republic and Köln (Germany), providing EU-based inventory storage, fulfillment, and after-sales parts supply. Benefits include faster delivery within the EU (2-5 days vs. 45-60 days from China), simplified customs procedures, local after-sales parts availability, and reduced logistics costs. Warehousing arrangements are customized based on your inventory volume, turnover rate, and fulfillment requirements.

Question 26

What ports do you ship from, and how long does shipping take?

Accepted Answer

For China production, primary departure port is Tianjin (Xingang Port), approximately 1 hour from our factory. For Indonesia production, we ship from Jakarta. For EU production (Czech Republic — Brno), inland trucking applies within the EU. Additional warehouse and fulfillment locations include USA (CA and FL) and Köln (Germany) for regional distribution. We handle all export documentation, including Certificate of Origin, commercial invoice, packing list, and certification documents.

Cybic Intelligent Technology FAQ Center

FAQ Category

Factory & Manufacturing

Q What is Cybic's annual production capacity?

Q Can I visit and audit your Tianjin factory?

Q What is your quality control process?

Q Where are your production bases located?