Cybic Intelligent Technology FAQ Center

A Cybic supports all standard Incoterms: EXW (Ex Works — buyer arranges all logistics from our factory), FOB (Free On Board — we deliver to port, buyer arranges shipping), CIF (Cost, Insurance, and Freight — we deliver to destination port), and DDP (Delivered Duty Paid — we deliver to your warehouse with all duties paid). For most OEM partners, we recommend FOB Tianjin or FOB Vietnam for maximum cost transparency. For e-commerce sellers shipping to Amazon FBA, we offer DDP to FBA warehouses in the US and EU. For EU clients utilizing our Czech Republic or Romania facilities, intra-EU shipping applies with simplified customs procedures. Discuss your preferred Incoterms during the quotation phase.

A Yes. Our Vietnam facility produces e-bikes and bicycles with Certificate of Origin (Form B/C) qualifying for preferential tariff treatment on US-bound orders. This is a standard option we discuss with US clients during the quotation phase. Vietnam production offers: reduced tariff exposure compared to China-origin goods, diversified supply chain risk, and alternative sourcing for clients implementing a "China + 1" strategy. Vietnam facility capabilities and quality standards match our Tianjin operations under the same ISO 9001 system. Lead times for Vietnam production are comparable to Tianjin (45-60 days for standard models). Contact our team to discuss whether Vietnam production is optimal for your specific product and tariff situation.

A Yes. Cybic operates manufacturing and warehousing facilities in the Czech Republic and Romania, providing EU-based inventory storage, fulfillment, and after-sales parts supply. Benefits for European clients include: faster delivery within the EU (2-5 days vs. 30-45 days from China), simplified customs procedures (intra-EU shipping with no import duties), local after-sales parts availability, and reduced logistics costs. EU warehouse is particularly valuable for distributors requiring regional stock replenishment and for brands offering warranty service to European customers. Warehousing arrangements are customized based on your inventory volume, turnover rate, and fulfillment requirements — discuss your EU logistics needs with our team.

A For China production, our primary departure port is Tianjin (Xingang Port) — approximately 1 hour from our factory. For Vietnam production, we ship from Ho Chi Minh City Port or Hai Phong Port. For EU production (Czech Republic/Romania), inland trucking applies within the EU. Typical shipping times: - China to US West Coast: 14-18 days (sea freight) - China to US East Coast: 25-30 days (sea freight) - China to EU (Rotterdam/Hamburg): 30-35 days (sea freight) - Vietnam to US: 18-22 days (sea freight) - Air freight: 5-7 days globally (available for samples and urgent orders) We handle all export documentation, including Certificate of Origin, commercial invoice, packing list, and certification documents required for customs clearance in your destination country.