Cybic Intelligent Technology FAQ Center

A The standard MOQ for OEM e-bike orders is 200 units per model for standard configurations. For custom designs requiring new tooling or unique frame geometry, the MOQ is 500 units. For private label orders using our existing frame molds with custom branding (logo, color, packaging), the MOQ remains 200 units. We can discuss lower MOQ for initial trial orders to help new partners validate their market — contact our OEM team for specific MOQ details based on your product requirements.

A Standard lead time for OEM e-bike production is 45-60 days from order confirmation and deposit payment. For ODM projects requiring new mold development, allow 60-90 days including 3-round sample approval (design sample → pre-production sample → golden sample). For re-orders of established models with existing tooling, lead time can be reduced to 35-45 days depending on volume and component availability. Rush production may be available for an additional fee — please discuss timelines with your account manager during the quotation phase.

A Standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For established clients with a track record of repeated orders, we offer flexible terms including L/C (Letter of Credit) at sight. We accept payment via T/T (bank transfer) and L/C through major banks. For sample orders, 100% payment is required before production begins. Please discuss specific payment arrangements with our sales team — we structure terms based on order volume, partnership duration, and client credit assessment.

A To request a quote, submit your requirements through our website's "Request a Quote" form or email sales@cybicsport.com directly. Please include: product type (e-bike, cargo bike, etc.), target quantity, motor/battery specifications, frame material preference, customization requirements (color, branding, packaging), target market (for certification requirements), and desired Incoterms (FOB, CIF, DDP). Our team responds within 24 hours on business days and provides a detailed quotation within 3-5 business days, including unit price, tooling cost (if applicable), MOQ, lead time, and certification options.

A OEM (Original Equipment Manufacturer): You provide complete design files, technical specifications, and component lists. We manufacture to your exact specifications. Best for brands with established product design. ODM (Original Design Manufacturer): You provide market requirements, target price, and feature preferences. We offer our existing 20+ models for customization with your branding. Best for brands entering the market or expanding their product line. Private Label: We apply your brand logo and color scheme to our standard products with minimal customization. MOQ is lower (200 units). Best for e-commerce sellers and distributors needing fast time-to-market. Each option has different MOQs, costs, and lead times — see our OEM/ODM page (/oem-odm-services) for details.

A Yes. We offer tiered pricing based on order quantity. Typical tiers are: 200-499 units (standard price), 500-999 units (3-5% discount), 1,000-4,999 units (5-8% discount), and 5,000+ units (custom pricing). Cross-category orders (e.g., e-bikes + bicycles in one PO) also qualify for volume-based pricing. For annual programs with committed volumes, we offer contracted pricing with capacity reservation. Contact our sales team for a detailed quotation tailored to your order volume and product mix.

A Sample development follows a 3-round approval process: Round 1 — Design Sample (Day 11-20): Validates design, dimensions, and basic functionality. Round 2 — Pre-Production Sample (Day 21-27): Validates production process, component fit, and surface finish. Round 3 — Golden Sample (Day 28-30): Final approved sample, sealed and referenced for mass production quality control. Sample cost depends on customization level: standard model samples are $300-$500; custom design samples (with new tooling) are $1,500-$3,000. Sample costs are partially or fully refundable against mass production orders — discuss specifics with your account manager.

A Yes. Each OEM partner is assigned a dedicated account manager who serves as your single point of contact throughout production. You receive weekly production status updates including: current production stage, quality inspection reports at each milestone, and production photos/videos. For larger orders, we can arrange video calls to walk you through the production line in real time. Pre-shipment inspection can be conducted with your third-party auditor (SGS, Intertek, Bureau Veritas) or our in-house QC team. You will be notified at each milestone: design freeze → tooling completion → first article → pilot run → mass production → pre-shipment inspection → shipping.